Terms and Conditions

TERMS:  The terms established by Stranco Inc., dba polyimidelabels.com, (Stranco) herein shall be deemed accepted by Buyer without additional or different terms upon placement of an order through this site. By finalizing an order and transmitting payment or receiving the goods, you agree to be bound by these terms of sale. Stranco may modify these terms from time to time.

RETURNS:  Stranco expressly reserves the right to NOT accept a return of purchased product.  Stranco will consider all situations and may accept a return of product.  To initiate a return request, email Stranco atcustomerservice@strancoinc.com and request a Returned Goods Authorization (RGA) number within 10 days of receipt of product(s).  If the return is accepted, you will receive an RGA number.  There shall be no returns accepted by Stranco without an RGA number, and products must be returned within 10 days of receipt of RGA number. Unauthorized returns will be refused.  Buyer is responsible for all return freight charges and a 20% restock charge or a minimum charge of $25.00, whichever is greater, may apply.

LOST OR DAMAGED SHIPMENTS:  All goods are sold F.O.B. Stranco Inc. facility.  If your goods are lost or damaged in transit, all claims for damage or loss must be made directly with the carrier within 7 days of shipment. All shipments should be inspected upon receipt.  Buyer must notify Stranco by email to customerservice@strancoinc.com of any shortages within 5 business days from the date the products were delivered to the Buyer.  ICC regulations state the Buyer is responsible for the following: 1) Inspecting the shipment for lost or damaged merchandise; 2) Signing the freight bill offered by the carrier as “short” or “damaged”, or “subject for inspection”; 3) obtaining signature of the carrier acknowledging lost or damaged merchandise; 4) notify freight company of the claim and request an inspector.  Stranco, Inc. will not handle a damage claim for you since all damage claims must be adjusted at the delivery point per ICC regulations.

TITLE AND RISK OF LOSS:  Title and risk of loss for all products shall pass to the Buyer on delivery by Stranco to a common carrier, regardless of the freight terms stated or the method of payment for transportation charges.


Stranco Inc. warrants that all goods will be free from defects in materials and workmanship for a period of 60 days from the date of delivery.

This limited warranty does not apply where the defect is the result of the goods being used or handled in an inappropriate manner, or in circumstances or in purposes other than intended, or the defect is the result of damage due to modification, tampering, improper storage, abuse, accident, vandalism, neglect, misuse, mishandling, or Act of God.

To the extent permitted by law:

o    a. the limited warranty provided above is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose;

o    b. the limited warranty is in lieu of any other liability or obligation for damage or loss, including any direct, indirect, incidental, special, consequential or exemplary damages, arising from ownership or use of the goods;

o    c. repair, replacement, or credit, at Stranco Inc.’s option, is your sole remedy for any such damage or loss; and

o    d. by accepting these terms, you waive any rights you might otherwise be entitled to in connection with the matters covered in this section.

To the extent permitted by law, in no event shall Stranco be liable to you or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to lost profits, lost savings, or loss of business opportunity arising out of, or relating to any product or service provided or to be provided by Stranco Inc., or the use or inability to use such products or services, even if Stranco Inc. has been advised of the possibility of such damages. To the extent permitted by law, in no event shall Stranco Inc.’s aggregate liability to you exceed the cost of goods provided.


Indemnification: You, the buyer, agree to indemnify, defend and hold Stranco Inc harmless from all actual or alleged liability, loss, damage, cost and expense, including actual attorney’s fees and court costs, to third parties resulting from your breach of this agreement, or from the use of the goods while such goods are in your or your end-user’s possession or control.

You, the buyer, will not be required to indemnify and hold Stranco Inc. harmless from and against any claims, liabilities, damages, losses, or expenses resulting from Stranco Inc.’s own negligent conduct.

Waiver; Severability; Integrated Agreement: The failure of Stranco Inc. to exercise or enforce any right or provision of the Terms of Sale is not a waiver of such right or provision. These Terms of Sale constitute the entire agreement between you and Stranco Inc., superseding any prior agreements between you and Stranco Inc.

If any provision of these Terms of Sale is determined to be void or unenforceable, the remaining provisions will remain in force.

These Terms of Sale constitute the entire agreement between you and the Stranco, superseding any other agreements, both oral and written.

Agreeing to these Terms of Sale does not affect any engagement letter or other agreements in force between you and Stranco.

TAXES:  Seller’s prices do not include Federal, State, or Local sales, use, excise, or similar taxes.  The amount of any applicable taxes shall, unless otherwise indicated, be added to the purchase price and paid by the Buyer, or, in lieu thereof, Buyer shall provide Seller with a tax exemption certificate acceptable to the taxing authorities.